Privacy policy

This policy explains what personal information GetMeBed by Thunder Mind Tech (“GetMeBed”, “we”) collects when you use this website and our services, why we collect it, and the choices you have.

It applies to the GetMeBed website and the GetMeBed Android app. The headings below follow the categories Google Play's Data safety form uses, so what you read in the store listing matches what happens here.

Information we collect

• Account details — your name, email address and password (stored only as a secure hash), and whether you are a student or a hostel user.
• Student profile — phone number, university, home city, date of birth and gender (used only to match you with boys', girls' or mixed hostels), a guardian or emergency contact's name, relationship, phone, address and ID number, and your own CNIC or passport number if you choose to give it.
• Documents — files you upload to your document vault (for example a CNIC scan or character certificate) and choose to attach to a booking request.
• Photos — hostel and room photos uploaded by hostel users. Students do not upload photos of themselves.
• Location — in the app, your device's approximate position when you tap “Near me”, rounded to about 100 m before it leaves your phone, and only for that search. Hostel users can pin their building's coordinates. Location is never collected in the background.
• Hostel information — for hostel accounts, the hostel's contact details, address, photos, rooms, beds, residents and team members.
• Booking activity — the requests you send, their status, your stays, and reviews you write.
• Messages — what you send us through the contact form, and the optional note you add to a booking request.
• Device and technical data — IP address, browser or device type, app version and pages or screens requested, used to keep the service secure and working. If you enable notifications in the app, a push token that identifies your device to the notification service.

We do not collect contacts, calendar, SMS, call logs, precise background location, health, financial or payment information, and the app contains no advertising or analytics SDKs.

How we use it

• To create and run your account and show you the right dashboard.
• To share your student profile, and the documents you attach, with a hostel when you send that hostel a booking request.
• To find hostels near you when you ask for that.
• To review hostel listings before they are shown to students.
• To notify you about your requests and stays — by email, and in the app if you allow notifications.
• To answer your messages and send service emails about your account.
• To prevent fraud and abuse, and to meet legal obligations.

Who we share it with

We do not sell personal information and do not share it for advertising. We share it only:

• With hostels you apply to. A hostel sees your name, phone, email, university, home city, gender and watermarked copies of the documents you chose to attach — only after you send that hostel a request, and never your CNIC or passport number from your profile. Hostel contact details are shown to you only after the hostel accepts you.
• With service providers who host the platform, store files and deliver emails and push notifications on our behalf, under confidentiality obligations.
• Where the law requires it.

How long we keep it

• Account and profile information: while your account is open.
• Documents attached to a request: when you send the request, the hostel receives a copy watermarked with its name and the request number. If the hostel accepts you, it keeps that copy as part of its record of your stay, including after you move out or delete your account. If the request is declined, withdrawn or expires, the copy is deleted 30 days later. Removing a document from your vault does not change copies already sent.
• Location: the “Near me” position is used for that search only and is not stored.
• After you delete your account: sign-in is disabled immediately, your email address is released, and pending requests are withdrawn. Your remaining data is permanently erased within 30 days. Stays already recorded by a hostel are kept in that hostel's records as a resident entry (name and phone as the hostel recorded them), together with the hostel's watermarked copies of the documents you were accepted on, because they are the hostel's occupancy history.

Your choices

• View and update your profile at any time from your dashboard or the app.
• Delete your account from the app (Profile → Delete account) or the website, or see how to request deletion.
• Ask us for a copy of your information, or to correct it.
• Turn location or notification permissions off in your phone's settings; search and requests keep working without them.
• Stop receiving non-essential emails using the link in any such email.

Security

Passwords are hashed, traffic is encrypted in transit, and access to personal information is limited to people who need it to run the service. No system is perfectly secure, so please use a strong, unique password.

Contact

Questions about privacy: support@getmebed.com, or use our contact page. We will post any changes to this policy here and update the date above.