Delete your account
Takes a minute, works from the app or the website, and cannot be undone.
In the GetMeBed app
- Open the Profile tab (hostel users: Account).
- Scroll to the bottom and tap Delete account.
- Enter your password to confirm.
On the website
Sign in, open your profile (hostel users: account) and use Delete account at the bottom of the page.
By email
If you can no longer sign in, email support@getmebed.com from the address on the account. We will confirm and close it within 7 days.
What happens
- You are signed out everywhere and can no longer sign in.
- Your email address is released, so you can register again later.
- Pending booking requests are withdrawn and the hostel is told.
- Your profile, document vault, requests and reviews are permanently erased within 30 days.
- A stay a hostel has already recorded stays in that hostel's records as an anonymous resident entry, with the name and phone the hostel recorded at the desk, because it is the hostel's occupancy history. A hostel that accepted a request also keeps its watermarked copies of the documents you attached, as part of that record; copies from requests that were never accepted are deleted. See the privacy policy.
Hostel managers: deleting your account does not delete the hostel. Add another manager first, or ask us to remove the listing.